Track Your Order

Effective Date: 10 March 2025

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your delivery in real time.

1. How to Track Your Order

Simply check your email inbox (and spam folder) for a message from support@marwaxox.shop containing your shipment details.

If you received a tracking number, you can also copy and paste it into the courier’s official website such as:

• Royal Mail
• Evri (Hermes)
• DPD UK

2. Didn’t Receive a Tracking Number?

If you haven’t received a tracking number within 3 business days of placing your order, please contact us and we’ll be happy to provide it.

• Email: support@marwaxox.shop
• WhatsApp: +44 7440 218303

3. Delivery Time Reminder

Standard UK Shipping: 2–8 business days
Handling Time: 1–3 business days

If your order is still within this timeframe, please wait before contacting us.

4. Problems With Your Delivery?

If your package appears delayed, lost, or marked as delivered but not received, please get in touch within 7 days of the delivery date. We’ll assist you in filing a claim or resolving the issue with the courier.

Need Help?

Lustre Skin Ltd
Alba Innovation Centre
Alba Campus, Livingston
West Lothian, EH54 7GA
United Kingdom
Email: support@marwaxox.shop
WhatsApp: +44 7440 218303