Effective Date: 10 March 2025
These Terms of Service ("Terms") apply to your use of our website marwaxox.shop (the "Site"), operated by Lustre Skin Ltd ("we", "us", "our"), registered in Scotland under company number SC264409, with VAT registration number GB856285100 and business address at Alba Innovation Centre, Alba Campus, Livingston, EH54 7GA, United Kingdom.
By accessing or using the Site, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you should not use the Site or purchase from us.
1. Scope and Eligibility
Our products are intended for personal, non-commercial use. You must be at least 18 years old and legally capable of entering into a binding contract to place orders on our Site.
2. Product Descriptions and Pricing
We take all reasonable care to ensure that all product details, descriptions, and prices are accurate at the time they are entered on the Site. However, we do not guarantee that descriptions, images, or other content are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
All prices are displayed in GBP (£) and include VAT unless otherwise stated.
3. Order Process and Acceptance
By placing an order, you are making an offer to purchase a product under these Terms. We may accept or decline your offer at our sole discretion. An order confirmation email does not constitute formal acceptance. Acceptance occurs once your order has been dispatched.
We reserve the right to cancel orders, refuse service, limit quantities, or discontinue products at our sole discretion.
4. Payment
We accept secure payments via major debit/credit cards and approved payment providers. Your payment details are processed securely, and we do not store full card details on our servers. Payments are subject to authorization by your card issuer.
5. Shipping and Handling
- Standard Shipping: 2–8 business days (FREE)
- Handling Time: 1–3 business days
We only ship to addresses within the United Kingdom. Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services or unforeseen circumstances.
6. Cancellation Policy
You may cancel your order within 12 hours of placing it, provided it has not already been processed or shipped. To cancel, please contact support@marwaxox.shop with your order number.
7. Returns and Refunds
We offer a 30-day return period from the date you receive your item. Items must be returned unused, unopened, and in original packaging. We do not cover return shipping costs unless the product is defective or incorrect.
Refunds are processed within 5 business days of receiving the returned item. Please see our Refund Policy for full details.
8. Warranty
All eligible products are covered under a 2-year limited warranty against manufacturing defects. The warranty does not cover misuse, accidental damage, or unauthorized repairs. Please refer to our Warranty Policy for conditions and exclusions.
9. Intellectual Property
All content, including text, graphics, logos, images, and software on the Site is the property of Lustre Skin Ltd or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or use our content without prior written permission.
10. User Conduct
You agree not to use the Site for any unlawful purpose, including but not limited to:
- Engaging in fraudulent activity or reselling our products without consent
- Harming or interfering with the operation of the Site
- Uploading harmful or malicious code
11. Limitation of Liability
To the fullest extent permitted by law, we exclude all warranties and shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, resulting from your use of the Site or products purchased.
12. Privacy and Data Protection
We take data privacy seriously. Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws, including GDPR.
13. Third-Party Links
Our Site may include links to external websites. We are not responsible for the content, privacy policies, or practices of third-party sites.
14. Resale Rights
MARWAXOX reserves the right to resell all beauty products listed on our site, in accordance with UK law and supplier permissions.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Scotland. You agree that any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
16. Amendments to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page and are effective immediately upon posting. Continued use of the Site indicates your acceptance of the updated Terms.
17. Contact
If you have any questions about these Terms, please contact us:
Lustre Skin LtdAlba Innovation Centre, Alba Campus
Livingston, West Lothian, EH54 7GA
United Kingdom
Email: support@marwaxox.shop
Phone: +44 7440 218303