Privacy Policy

Effective Date: 10 March 2025

At MARWAXOX, we are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Some of the information below might be a little technical but it's important that you carefully read and understand what follows because it explains our views and practices regarding your personal data and how we will treat it.

MARWAXOX (Lustre Skin Ltd) is the data controller.

Lustre Skin Ltd is located at Alba Innovation Centre, Alba Campus, Livingston, West Lothian, Scotland, EH54 7GA, United Kingdom. (Company Registered Number: SC264409. VAT Number: GB856285100)

1. Information We May Collect from You

• Information you provide by filling in forms on our site marwaxox.shop, including registration, ordering, reviews, subscriptions, and competition entries.
• Details of your interactions with customer service or when reporting a problem.
• Transaction and fulfilment data related to purchases made on our site.
• Technical data such as IP address, browser type, operating system, referral sources, and usage data.
• Survey responses (if you choose to participate).
• Review content you submit, which may become publicly visible.
• Data from Klarna (or similar providers) when using financing services — for eligibility and payment tailoring. See Klarna’s privacy policy for more.

We only retain limited payment information (e.g. last four digits of card numbers). Full card data is securely handled by our payment processor.

2. Our Cookie Policy

Cookies are small files placed on your device to enhance user experience. We use them to:

• Estimate audience size and usage.
• Store your preferences and enhance functionality.
• Track returning users and enable faster site navigation.
• Enable remarketing through third parties like Facebook, Google, and Pinterest.

You may disable cookies via your browser, though some site features may be impacted. Third-party tools used include Google Analytics, Facebook Ads, Tag Manager, Vimeo, YouTube, and others.

Remarketing

We use remarketing to show relevant ads on other websites. If you've consented to cookies, you may see MARWAXOX ads elsewhere online.

3. Where We Store Your Personal Data

Your data is stored on secure servers in the United Kingdom. We may transfer data outside the EEA for processing. In doing so, we ensure:

• Use of standard contractual clauses approved by the EU.
• Data processors comply with certified frameworks.

All transmissions are encrypted. However, transmission over the internet carries inherent risks. We use best practices to ensure your data remains safe.

4. Uses Made of the Information

• To fulfil your orders and requests.
• To improve our services and website.
• To send relevant offers or information (if consented).
• To respond to your queries or complaints.
• To detect and prevent fraud or misuse.

5. Disclosure of Your Information

• With third-party service providers involved in fulfilment, payment processing, analytics, and marketing.
• In business transfers such as mergers or acquisitions.
• To comply with legal requirements or protect the rights of Lustre Skin Ltd and its users.
• With credit reference and anti-fraud agencies where required.

6. Your Rights

• You can request access to the personal data we hold about you.
• You can request correction, deletion, or restriction of processing.
• You may withdraw consent at any time (by emailing support@marwaxox.shop).
• You have the right to data portability (where applicable).

7. Access, Correction & Removal

You can access or update your account data through your user account. For other requests, contact support@marwaxox.shop.

We may verify your identity before processing such requests.

8. Data Retention

We keep your data for as long as necessary to:

• Provide our services.
• Comply with legal and tax obligations.
• Support any legal claims or audits.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here and notified to you where appropriate.

10. Contact

Lustre Skin Ltd
Alba Innovation Centre, Alba Campus
Livingston, West Lothian, EH54 7GA, United Kingdom
Email: support@marwaxox.shop
Phone: +44 7440 218303

Note: We reserve the right to resell beauty products listed in our store, as permitted under UK law and supplier agreements.